Privacy Notice
This Privacy Notice (“Notice”) applies to personal data Tenstorrent Holdings, Inc. (collectively, “Tenstorrent,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
- Data We Collect
- How We Use Data
- How We Share Data
- Your Choices
- How We Protect and Retain Data
- Third-Party Applications/Websites
- Changes To This Privacy Notice
- Contact Information
Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you buy from us, sign up to get our emails, or contact us.
- Automatically. This includes through cookies, server logs, and other toolson our website or apps.
- From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
| Context | Examples of Personal data | Primary Purpose |
|---|---|---|
| Order Placement | We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order. | We use your information to perform our contract to provide products or services. |
| Feedback / Support / Contact Us | If you provide feedback or contact us for support or other reasons, we collect your contact information and organization information, as well as other content that you send. | We have an interest in receiving and acting upon feedback. |
| Use of Our Website | We may use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include information about the links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We have an interest in making our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent. |
| Website Targeted Advertising Technology | Website Targeted Advertising Technology | Where required by law, we base the use of third-party tracking technologies upon consent. Users should see our Cookie Preference Center¹ for more information. You can also find more information about your options with regard to this technology in the Your Choices section below. |
| Email Interactions | If you receive email from us, we may use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email. | We have an interest in understanding how you engage with our messages. |
| Mailing List | When you sign up for our mailing lists, we collect your contact information. | We have an interest in sharing information about our products and services. Where required by law we will ask for your consent before communicating with you. |
| Mobile Devices | We collect information your device broadcasts when you visit our website. | We have an interest in identifying unique visitors and understanding how users engage with us on their mobile device. |
| Surveys | We collect data you share through surveys. If a third-party offers a survey, the third party’s privacy notice also applies to the collection, use, and disclosure of your data. | We have an interest in understanding your opinions. |
If you are in Canada, our lawful basis for processing your data is generally consent.
How We Use Data
We also use data to:
- Identify you when you visit our sites or stores.
- Complete transactions.
- Improve or create services and products.
- Streamline checkouts.
- Conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
- Market our products or services.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity.
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights
- Defend against legal claims.
- Manage our relationships.
- For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes. For instance, if you make an online purchase, we may collect your information to perform our contract with you.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
- Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to you.
- Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
Some jurisdictions may require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts.We do not “sell” your personal data for money.
| Category of Personal Data | Category of Recipients Disclosures for a Business Purpose |
|---|---|
| Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Operating systems and platforms. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. • Social networks. |
| Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. | • Affiliates or subsidiaries. • Business partners. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. |
| Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. |
| Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Operating systems and platforms. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. |
| Geolocation data – this could include precise or non-precise geolocation information. | • Affiliates or subsidiaries. • Other Service Providers. |
| Inferences drawn from any of the information listed above | • Affiliates or subsidiaries. • Business partners. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. |
Your Choices
Some jurisdictions give you a right to make the following choices:
- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- List of Third-Party Recipients. In some areas, you may have the right to obtain a list of specific third parties to which we have disclosed personal information. For a list of the specific third parties to whom we have disclosed personal information, please navigate to the “Cookie Settings” link available on the applicable website and click “Cookie Details.” Please note, some areas also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Data” section.
- Change. You can ask us to correct inaccurate or incomplete data by contacting us at the address below. We may keep historical data in our backup files as permitted by law.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content , as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Text Messages.If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
- Revocation Of Consent. Where we process your personal data based upon consent, you may revoke consent. Note, if you revoke consent for processing personal data, we may no longer be able to provide you some types of services.
- Geolocation Data. You can turn off geolocation data for mobile apps through your mobile device’s privacy settings.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny arequest because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
Submitting Requests
You may exercise the above rights by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
We will require you to prove your identity when making most types of requests. We may verify your identity by phone or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to send us a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf. If you are an authorized agent, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential.You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links or access to websites and other third-party content or services that we do not own or operate, for example our payment processor. We have no control over the privacy practices of websites or services we do not own or operate. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices.New notices will be published on our website.If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Children
Our websites and online services are not meant for children under 13 years old, and we do not knowingly collect personal data from children under age 16 without parental consent. Children under 13 should not give us their personal data.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
privacy@tenstorrent.com
7717 Southwest Pkwy
Building 3, Suite 200
Austin, TX 78735
Attn: Legal
California Shine the Light
If you are a California resident and would like more information on the categories of personal data (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
Effective Date: June 2, 2023